If you do not understand any contractual conditions, we recommend that you contact our customer service, before proceeding with any contract.
We recommend the use of e-mail for any contact with us, because it is faster and more reliable than postal services.
Services
We offer travel services transfers to individuals or groups.
Contract Procedure online
The contract becomes legally binding only when the client receives confirmation that the requested service is available and is notified of this by email. In case it is not possible for any reason, provide the requested service, the customer will be informed and refunded the total value by the same method that the payment was made.
The customer is required to recognize all the notifications. However, if the client does not recognize an incoming e-mail, the records that exist in our email server should be considered as proof of receipt.
Proof of booking the service will be available at the time of booking confirmation by email.
We strongly recommend that customers read all of the site's terms and conditions of the offers in detail, and carefully check the details of your reservations and confirmations before submitting your request. These terms and conditions and the details provided by the customer are the foundation of any eventual contract. Particular care should be taken when completing the booking to ensure that all required fields, indicated by an asterisk (*) were filled.
Responsibility
We can not be held responsible for incidents that occur in service delivery, specifically illness, injury or death, unless caused by negligence. Compensation for accident, illness or death resulting from the use of the transfer service is subject to the laws and jurisdiction of the country where the service is actually provided.
We will be absolved of all liability whatsoever in the customer makes a contract directly with the driver or with the service provider.
Changes and cancellations
Proof sent by email to the customer includes the destination requested by the client. Any changes to these or any other information must be submitted in writing, by email to This email address is being protected from spambots. You need JavaScript enabled to view it. before the date of travel.
Customer is responsible for any additional cost resulting from the change of the service requested. Changes subject to availability and acceptance. Two changes are free, other changes may incur an administrative fee.
Any changes to these or any other information must be submitted in writing, by email to This email address is being protected from spambots. You need JavaScript enabled to view it. before the date of travel.
Customer is responsible for any additional cost resulting from the change of the service requested. Changes subject to availability and acceptance. Two changes are free, other changes may incur an administrative fee.
Any request for cancellation of the contract must be made via our e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. with a minimum of 48 hours in advance of the start date of the transfer service.
In this case proceed to full refund of the payment made. In cases where the cancellation is requested within less than 48 hours prior to the start of the transfer service, there will be no place to return the payment. You should contact customer service by email if you need to claim against your tour operator, airline or travel insurance.
Procedures in Contacts
All the contacts related to supply and / or changes to the reservation contract information should be made exclusively by e-mail.
In case of unavoidable changes to the contract, the customer will be informed via e-mail address provided at time of booking. Sending this email shall be deemed proof of receipt by the customer. Therefore, it is essential to verify that the e-mail address is correct and also ensure that it can read any email received so far the dates and times.
If you do not attend at the pick-up point until 20 minutes after the time specified in the request for transfer, the driver will try to contact you via the mobile phone number you provided. If he can not contact you for not having provided a mobile phone number when booking, or the call is not answered, the service is not performed and reimbursement will not be made.
Disclaimer and Capacity
The act of entering into this agreement means that customers implicitly declare that:
-Are of full age and full use of his mental faculties, thus enabling them to comply with all their legal responsibilities regarding this agreement.
-They are aware of the extent of services covered by this contract, the said information and the contents of the general conditions.
-Declare that the credit or debit cards that use, belong to them, and that there are sufficient funds to cover the cost of the service.
-They understand that they must make a notification as soon as is reasonably practicable, any variation or change of details provided.
The services to be provided are in accordance with the details specified in the email confirmation. It is therefore the responsibility of the customer to verify all data contained in the confirmation of the transfer. If the details are incorrect confirmation of the customer should contact immediately to correct these details.
Transfers
At the time of transfer, the driver will expect at the collection point to a maximum of 60 minutes from the time of arrival of the flight. (In case of transfer from airport) The waiting time from any other point should be restricted to 10 minutes after the scheduled time.
If the client is not able to locate the driver at arrivals airport area, is the customer's responsibility to contact us via our contact number. If the client does not call the numbers until 60 minutes after the arrival time of the flight, in the case of collections at the airport, and within 10 minutes for other collections, we have no knowledge of the problem, the reservation will be canceled transfer and no refund will be due. An electronic record of all incoming calls to the phone number is maintained by the service provider and phone can be used as evidence in case of a dispute over whether the numbers were called or not.
The customer is responsible for checking the agreed deadline for pick-up for the transfer service, and also to ensure that your time of arrival at the departure airport allows you to arrive at least 10 minutes before the opening of check-in and under no circumstances less than two hours before the scheduled flight departure.
We are not liable for delays due to force majeure or other circumstances that are beyond our control, including accidents suffered by third parties on transfer routes, checkpoints, acts of terrorism or vandalism, extreme weather conditions, traffic levels unusual or airport delays. The route to and from the chosen destination can not be guaranteed and route map drawn by Google displayed on our site is for informational purposes only. It is the customer's responsibility to provide when booking complete and accurate addresses for pick-up and destination points. The driver will get as close to the customer of the addresses given, when it allows easy access to the type of vehicle used. For access by conventional route be closed due to weather conditions, or road accidents, etc., the driver can, at the express request of the customer, using a longer route to reach the agreed destination, but in this case the customer will be responsible for any additional costs.
Luggage
Each passenger is allowed to carry-on one bag per person, maximum combined size of 158 cm (length + width + height) and hand luggage, such as handbags and small purses, unless additional items are specified during the booking process. All luggage must be clearly marked with the owner's name and destination address.
Any excess luggage must be declared at time of booking. The passenger is responsible for all additional expenses necessary to carry the excess baggage unreported.
The transport of luggage and other belongings are held for the account and risk of the customer and can under no circumstances be liable for any loss or damage.
Right of Admission
Upon agreement, the client tacitly concedes the right of the driver refuse to carry any passenger who may be under the influence of alcohol or drugs and those whose behavior may be considered dangerous for the driver of the vehicle or other passengers.Alcoholic beverages may be transported in vehicles for the purpose of being consumed on board. This prohibition also extends to narcotics.
Smoking is prohibited inside the vehicles.
Governing Law and Jurisdiction
These Terms are subject to the provisions of Portuguese law.
The resolution of any dispute shall be subject to Portuguese jurisdiction in the courts of the District of Porto.
Privacy Statement
The internet user, who accesses the site www.vmtransfers.com do it anonymously and is not registered for any online service. The user remains anonymous throughout their search through all the information on the company website, and at no time are recorded your personal data to any online service.
In response to a request from a potential customer for a budget transfer request can be customer to provide personal information, including e-mail and credit card information for purposes of correspondence, site registration, and eventual resolution of charges agreed. We can also use these details to contact the customer with offers that may be of interest. Whenever a site visitor becomes a customer, the company can use the data provided during the booking process to provide future promotions and offers appropriate.
All information received via e-mail or forms will be considered private and will never come to the knowledge of others.
It has never been and will never share information with any other company.
VM Travel - Agência de Turismo, Lda Cont. Nº. 510 389 007
Rua Altos, 75 - 1º. Dtº. Tras - 4470-235 MAIA - Porto, Norte, Portugal | Telefone | License: RNAVT 1614
